If you're having any issues with crashes, freezes, or any error messages, check out the following troubleshooting below:
Troubleshooting for Steam:
In order to make sure all of your files on Steam are working as intended, you'll want to verify your game files. Here's how:
- Load Steam
- From the 'Library' section, right-click on the game you're having trouble with and select "properties" from the menu.
- Select the "Local Files" tab and click "Verify integrity of game files"
- Steam will then match the local files to the cloud files to fix any errors it encounters.
NOTE: One or more files may fail to verify. This is normal. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.
Controller troubleshooting:
Certain gamepads and controllers may not be optimized or compatible. As such, any controller plugged into your machine may cause unexpected and unforeseen conflicts.
- Please unplug any connected controllers from your PC and attempt to launch the game again.
Updating your Audio and Video Drivers:
Most PC issues can be easily resolved by checking to see if your drivers are up-to-date.
- Audio Drivers depend on which iteration of Windows you may have:
- Video drives depend on which manufacturer you have and can be found on their websites:
Accessing your DxDiag and MSinfo:
DxDiag and MSinfo are noninvasive files that help our support team see what could have caused a crash or if your computer may not meet the minimum requirements for playing one of our games. To access and send these, you'll want to click on this article which explains in depth how to get both and send it to our support team.